8x8 Voice for Microsoft Teams
Virtual Office Meetings add-in for Microsoft Office 365 allows you to schedule meetings directly from your Microsoft Office 365 Calendar.
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Problems it overcomes
1. Poor quality audio and video conferencing
Web conferencing is enhanced through HD quality video and voice. Rest assured the quality will be ever-present due to our patented technology. Additionally, all your data is protected by the highest levels of security and compliance.
8x8 integrates with your calendar systems such as Outlook or G-Suite so you can schedule a meeting with just one click. Share your screen instantly to get everyone on the same page. Record the meeting to reference later or to send it to those who couldn’t make it.
Different teams use different apps to support their specific workflows. Close collaborators in these scenarios have little choice but to use multiple apps, which creates fragmentation, data loss and poor user experience. With 8x8 Team Messaging, your teams can share content across applications, allowing teams who use different apps to stay in their app of choice while still collaborating as a group.
8x8 Voice for Microsoft Team Benefits
Increase agent productivity
Increase agent productivity using quality management for performance metrics targeted coaching and teaming
Achieve first contact resolution
Using intelligent call routing, aligning activity with capacity and purpose
Personalised multichannel experience
Enable a personalised multichannel experience with ability to track the customer journey across online, contact centre and stores
Advanced Analytics
Use call activity to align inventory with activity across stores and online
Accelerate response
Accelerate agent responsiveness through CRM integration for a single view of the customer
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