Make informed decisions regarding refresh cycles, allowing you to plan CAPEX spending, extend the life of your current infrastructure including any 'End of Life' and 'End of Supported Life' devices.
Centralize multiple vendor support contracts into a single contract with one renewal date, allowing for one point of contact for all support calls that can resolve issues across all the infrastructures.
Smooth Integration with Customer IT teams (one team) and omnichannel communication via phone, email, or customer portal for enhanced IT operations.
Flexibility to work with your business requirements. Manufacturer support can be rigid and force you to take services you don't need or for a period longer than needed. Break-Fix support can be tailored to suit your specific business needs.