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Resolves the challenge of reducing business downtime and minimising hardware failures.
We know how frustrating it can be when your servers go down, or when you experience other technical difficulties that impact your business operations. That's why we have partnered with leading vendors to provide comprehensive breakfix solutions that are designed to meet the unique needs of the IT industry.
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ESSENTIAL SERVICES
Breakfix Services
Providing a cost-effective alternative to manufacturer post-warranty support, we provide a flexible and tailored 24/7 Breakfix service for your Server, Storage, and Network estates with global spares, engineer support, and defined SLA to resolve any faults.
IMPROVE COST & SIMPLIFY MANAGEMENT
Reduce support cost by 40% or up to 70%, compared to traditional manufacturer support and make informed decisions regarding refresh cycles, allowing you to plan CAPEX spending, extend the life of your current infrastructure including any 'End of Life' and 'End of Supported Life' devices.
SEAMLESS INTEGRATION ANYWHERE IN THE WORLD
Our multilingual global service desks allow us to clearly communicate with our customers in their language, providing smooth "one team" integration and omnichannel correspondence via phone, email, or customer portal for enhanced IT operations.
ONE CONTRACT, ONE FOCUS
Multi-vendor support on one contract and one renewal date gives you the flexibility to work with your business requirements quickly, with enhanced SLA and term options. Manufacturer support can be rigid and force you to take services you don't need or for a period longer than needed, so instead we can help you centralise multiple vendor support contracts and provide one point of contact for all support calls that can resolve issues across all the infrastructures.
Bring together multi-vendor support contracts into one support contract, with one number to call for support and
Intelligent Breakfix & Monitoring
Proactive IT support, combining breakfix maintenance with automated monitoring and issue resolution. This approach aims to minimise downtime, improve uptime, and reduce the cost of IT support by identifying and resolving issues before they impact users.
AI AUTOMATION
Vohkus offers a Breakfix solution with Al and automation built into the solution to provide more uptime via faster problem identification and resolution, often even before the customer is aware of the problem, our automation will create the support ticket and dispatches parts and engineer to resolve the issue, allowing your teams to focus on other important business projects rather than monitoring the systems.
BREAKFIX ENHANCED
We can also provide enhanced contract, incident and IT asset management via a common online portal, with SLAs optimised to meet the specific response and repair requirements for each asset. We also offer associated services like monitoring, while our innovative RESPONSE pre-payment contracts help keep things running.
Why work with Vohkus for Breakfix support & hardware maintenance.
We've been providing these services successfully for many years and we can offer a tailored service to cover your IT infrastructure, which as part of our hybrid support model, ensures you have the right level of support at the lowest cost across your infrastructure.
Breakfix Service Levels
Whether you need emergency support or regular maintenance, we have a solution that will work for you. With our team of experienced technicians and our state-of-the-art technology, we can provide fast and efficient service that you can count on.
24 x 7, 4-hour response
Our 24x7, 4-hour response service ensures that your critical IT issues are addressed around the clock. No matter the time of day or night, our team is ready to respond within 4 hours of your initial request. This service is ideal for businesses that require immediate attention to minimise downtime and prevent disruptions.
24 x 7, 4-hour fix
With our 24x7, 4-hour fix service, you'll get more than just a response - we aim to have your technical issue fully resolved within 4 hours, any time of day. This level of service is perfect for businesses that can't afford prolonged downtime and need quick, reliable solutions to maintain business continuity.
24 x 7, 8-hour fix
Our 24x7, 8-hour fix service guarantees that we will have your issue resolved within 8 hours, no matter the time. This is designed for businesses needing around-the-clock support with slightly more flexibility in their resolution time, ensuring your systems are back up and running smoothly within the day.
9 x 5, Next Business Day response
For businesses operating within regular business hours, our 9x5, Next Business Day response service is an excellent option. We will respond to your technical issue by the next business day, providing efficient and professional assistance during regular working hours to minimize downtime without the urgency of 24x7 coverage.
9 x 5, Next Business Day fix
Our 9x5, Next Business Day fix service offers a reliable and efficient solution for non-critical issues. We will resolve your technical problem by the next business day, ensuring minimal disruption to your operations within standard business hours. This service level is ideal for businesses looking for a cost-effective solution for routine IT issues that don't require immediate attention.