MANAGED SERVICES

INTELLIGENT SERVICE
OPERATIONS CENTRE (ISOC)

Name: Managed Service Operations | ISOC by Vohkus
Brand: Vohkus

A service framework underpinned by latest EDGE technologies to drive business and process automation.

The future of intelligent operational solutions

iSOC operates 24x7, providing proactive management for multiple infrastructure disciplines, including Data Centre, Cloud, Networking, Security and Application operations.

We leverage proven process methodologies, industry-standard tooling, and best-shore resourcing to deliver leading performance and commercial advantage. Managed via a single, customer-facing dashboard, iSOC is a modular service managed through a single agreement for simplicity and scale.

Overview

Explore future-ready capabilities.

Vohkus Intelligent Service Operations Centre (ISOC) is an AIOps based Service platform built with highly skilled people, processes, tools, and automation. The ISOC is a purpose-built service platform designed to provide an Enterprise-class experience.

REDUCED TCO

Tiered Service Model to help eliminate 24x7 overhead costs by consolidating your IT operations, all delivered from our global locations.

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PROACTIVE SERVICES

Proactive fix and automation via AIOps / Machine Learning gives a strategic shift form a reactive to proactive approach, and with a scalable delivery model to support your growth.

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Vendor and technology agnostic solutions

State-of-the-art technologies using ServiceNow & ScienceLogic

Our service operations center is powered by state-of-the-art technologies, including ServiceNow and ScienceLogic. These tools enable us to provide you with the best possible service experience

AI Operations & Run book automation

Proactive fix and automation via AIOps / Machine Learning gives a strategic shift from a reactive to proactive approach, with a scalable delivery model to support your growth.

AIOPs and RBA capabilities powered by ScienceLogic & ServiceNow solution

Our AI-powered operations (AIOPs) and robotic process automation (RBA) capabilities, powered by ScienceLogic and ServiceNow, enable us to automate tasks, improve efficiency, and reduce costs.

A full suite of operations.

We understand the challenges of managing your company’s ever-changing IT needs in-house, which can be quite a hassle… Bid farewell to these IT challenges and allow us to create a robust IT support service that your stakeholders and communities can genuinely depend on.