PROSUPPORT SUITE FOR PCS
Transforming employee / IT relationships in a work-from-anywhere world
Provide maximum support to your teams
With most of your employees now working from home, Dell is standing by to help you provide uninterrupted system productivity and a seamless end-user experience.
Aspect of the service
ProSupport Suite for PCs takes advantage of connectivity technology & an intuitive online dashboard where you will centrally monitor and manage your PC fleet. Stay in control of better user experiences with:
Proactive and predictive detection for faster issue resolution
Customized rules define remediation workflows
Automatic creation and deployment of custom update catalogs for Dell BIOS, driver, firmware, and applications
Proactive and predictive detection
Proactive and predictive detection for faster issue resolution
Intelligent support - all from a single dashboard
A quick analysis of health, application experience, and security scores on a single screen
Customized rules
Customized rules define remediation workflows
Automatic creation and deployment
Automatic creation and deployment of custom update catalogs for Dell BIOS, driver, firmware, and applications
Challenges it overcomes
- Avoid IT downtime with AI-driven telemetry that predicts issues and provides actionable steps for prevention, resolution, optimization, and upgrades
- Balance cost vs. experience, reduce one-offs
- Uncover performance issues and use tailored recommendations for seamless and remote updates
- Detect and resolve issues before they create disruptions for your employees
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Protect your investments. ProSupport Plus for PCs includes repairs and replacements for accidental damage and the ability to retain your hard drive and its data should it need replacement
Connect and manage PCs with actionable intelligence
Manage your entire fleet with the confidence to act anytime, anywhere. With ProSupport, gain visibility into the health of your Dell fleet based on telemetry-driven insights.
ProSupport Plus unlocks our differentiating technology that uses machine learning to predict issues before they happen and proactively resolves them when they do.
Benefits
ProSupport Suite for PCs helps IT admins automate and customize upgrades and resolve issues remotely while keeping employees productive – creating a better experience for employees and IT alike.
ProSupport Suite for PCs allows you to:
- Gauge the health of your fleet and remotely resolve developing issues
- Root cause issues and remotely apply solutions to individual PCs or across your fleet
- Optimize devices based on AI-driven performance trends
- Improve employee experience by pinpointing and resolving issues before they develop
- Create productive employee experiences 24x7 support, onsite
- Automate the way you do IT with customized rules
Get in touch if you need an efficient solution to resolve issues remotely with smart actionable recommendations.
Get in touch if you need an efficient solution to resolve issues remotely with smart actionable recommendations.
