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Policy
Complaints Policy
Introductions
Vohkus aims to provide our valued customers with the best possible customer service experience. If in the unlikely event, you are dissatisfied with your service from us please contact us as soon as possible.
Making a complaint
In the first instance, we highly recommend contacting your Account Manager with details of your complaint, however, you also have the option of contacting the Complaints Team directly by emailing complaints@vohkus.com or by writing to Complaints Team, Vohkus Limited, Centurion House, Barnes Wallis Road, PO15 5TT.
Please supply us with your name, preferred contact method and company name, and state clearly why you want to make a complaint and explain the nature of your complaint.
Response and Resolution Times
We will respond to any complaint within 72 hours of receipt. We aim to resolve all complaints within 28 days.
Escalation
If you do not receive a satisfactory initial response to your complaint by speaking to your Account Manager then please ask for your complaint to be escalated to the Complaints Team.