Overflow your excess tickets into the Vohkus Service Desk
Avoid the additional cost of employing more staff or training up your existing team. Vohkus Overflow Service seamlessly assimilates with your existing help desk team. This way we can help manage critical day time overflow and disaster recovery cover.
The Vohkus Service Desk support team will be trained to replicate your current business processes and we will also work with you for more efficient changes. With this solution you will have access to a dedicated, highly trained team that can increase your service levels by providing your end users and clients with the support they require at this time. The cost reductions can be significant when compared with existing teams.
Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.
Experienced and knowledgeable technicians assess issues and provide solutions for problems that cannot be handled by tier 1 resources.
Customer Service:
1st / 2nd Line Service Desk Support:
From outsourced cloud infrastructures to eProcurement, managed IT solutions, and IT support services, we’ve got a strong track record of driving down operating costs and creating more efficient ways of working.
Customer Service Experts
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