Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.
Experienced and knowledgeable technicians assess issues and provide solutions for problems that cannot be handled by tier 1 resources.
With remote working now the new normal, the Vohkus Secure Home Worker Solution can be deployed without the need for IT teams to be on site
Consolidate all procurement through one simple interface and streamline your internal processes and workflows.
Reduce human error and order processing time to a minimum with pre-approved product bundles and favourites.
Slash operational expense by creating enhanced scheduled reporting and improved account management tools.
Improve control over budget spend and track who’s buying what to minimise those all too common surprise invoices.
Consolidated invoicing, reporting and product management with our eBusiness team on hand to support every step of the way.
A Vohkus Health Assessment of O365 identifies the specific needs of the environment and how those needs will be addressed by the skilled consultant team at Vohkus.
Vohkus Offer a free report consultation to run through all the findings from the O365 Health Assessment, and make recommendations using our knowledge, hands-on expertise, and commercial experience to architect solutions for maximum ROI and performance.
From our recommendations you are free to go away and implement any changes inhouse through your own IT team, or Vohkus will of course be on-hand to assist and become an extension to your existing team.
The primary goals of a Microsoft Azure Health Assessment are designed to help you accomplish the following:
Already, attackers have been leveraging coronavirus-themed cyberattacks as panic around the global pandemic continues – including various malware attacks involving Emotet and other threats. An APT for instance was recently spotted spreading a custom and unique remote-access trojan (RAT) that takes screenshots, downloads files and more, in a COVID-19-themed campaign.
Free External Vulnerability Scan
Identify unknown vulnerabilities in critical business systems that may have resulted from changes or additions to your network.
Free Phishing Awareness Campaign for up to 250 users
End-users represent one of the easiest exploits for cyberattacks. Many employees not accustomed to working remotely will be receiving seemingly real email requests looking to exploit your business. These attacks can be the root cause of ransomware and other problems that can shut down your company.
Free Firewall Monitoring and Management for 30 days
Many businesses have had to make new firewall and VPN changes to accommodate remote workforces. We can help with firewall audits, rule reviews and changes while providing monitoring and management.
Free O365 Cybersecurity Monitoring for 30 days
Many businesses have adopted O365 as an important remote collaboration solution. Cybersecurity monitoring O365 can be a challenge for many businesses. Vohkus will monitor the security for your O365 deployment ensuring you are off to a safe start.
Free Vulnerability Patch Management Assessment
We can provide deep insight into critical missing patches, asset inventory, and software installed on your endpoints. This is of concern right now as many businesses deployed thousands of new mobile devices, many not configured to control security objectives appropriately or meet compliance standards.
Vohkus and our strategic partner 8x8 are seeing an unprecedented volume of requests from organisations wishing to accelerate their move to the cloud in response to the COVID-19 pandemic to support home working across contact centre and back office workers. In addition, the uptake of 8x8's free to use video meetings platform has sky rocketed to over 6.5 million global users today and is being adopted for various virtual meeting use cases.
The 8x8 Virtual Contact Centre allows call handlers to take calls from customers/staff anywhere with an internet connection, and transfer enquiries to the appropriate person within the organisation. Staff simply need a web browser to access our contact centre software and phone number to receive calls on. This means agents can work from home, and your organisation can keep services going during the lockdown. 8x8’s rapid deployment capabilities mean initial services can be spun up within 2-3 weeks in most cases.
During the COVID-19 crisis, it is recommended that staff work from home where possible. Your staff will still need to make and receive internal and external telephone calls. 8x8 Virtual Office can be quickly deployed as a softphone, which can enable your staff to make and receive business calls regardless of their location or device. Staff would be assigned a business telephone number, which they can use to make and receive business calls via our softphone application on their own device, whether it is an android/iOS smartphone/tablet, or a laptop or PC. This will allow the continuity of communications for staff both internally and externally, and all call charges are included in the license. Employees will also have the ability to send and receive one to one and group messages via the application. As with 8x8 Contact Centre, 8x8’s rapid deployment capabilities mean initial Telephony services can be spun up within 2-3 weeks in most cases.
Your staff can use the 8x8 video meetings solution free of charge. Staff can collaborate with each other and engage with customers via video meetings at a couple of clicks. The solution also has dial in numbers and screen sharing included. The solution can be accessed via a WebRTC supported browser, iOS/Android application or desktop application.