E2E MONITORING WITH 24X7 PROACTIVE SERVICE COVERAGE
L1 & L1.5 SUPPORT WITH SOP BASED RESOLUTION
AI OPERATIONS & RUN BOOK AUTOMATION
MULTI-LINGUAL SERVICES
SERVICENOW & SCIENCELOGIC
Single pane of 'glass' for visibility of IT
A centralised view of the entire IT environment, reducing complexity, streamlining decision-making and improving efficiency in troubleshooting and maintaining systems.
A centralised view of the entire IT environment, reducing complexity, streamlining decision-making and improving efficiency in troubleshooting and maintaining systems.
24x7 services
A fully managed and transparent 24/7 Service Desk IT support that is essential to achieving your business goals.
A fully managed and transparent 24/7 Service Desk IT support that is essential to achieving your business goals.
Highly available systems & better user experience
Unlocking self-service excellence with intelligent virtual agents that excel in complex interactions and queries you may have.
Unlocking self-service excellence with intelligent virtual agents that excel in complex interactions and queries you may have.
Flexible commercial model
With a focus on transparency, you can expect a clear breakdown of costs and benefits, fostering trust and confidence with assured savings
With a focus on transparency, you can expect a clear breakdown of costs and benefits, fostering trust and confidence with assured savings
With some variations, a typical Overflow support infrastructure is organised around the following support tiers:
L1 IT Support
Basic help desk resolutions and service desk delivery
Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.
L2 IT Support
In-depth technical support
Experienced and knowledgeable technicians assess issues and provide solutions for problems that cannot be handled by tier 1 resources.
