24x7 COVERAGE
L1/L1.5 TECHNICAL HELPDESK SUPPORT
REMOTE DESKTOP/LAPTOP SUPPORT
MULTI-LINGUAL SERVICES
IT PROCESS DEFINITION
SERVICENOW
Resolution at point of contact
Data-driven defence and detection services that use machine learning and automation to deliver enhanced protection and visibility into potential attacks.
Data-driven defence and detection services that use machine learning and automation to deliver enhanced protection and visibility into potential attacks.
24×7 services
We can help you get ahead of cyber threats, keep your operations running, and strengthen your cyber security for greater resilience in the future.
We can help you get ahead of cyber threats, keep your operations running, and strengthen your cyber security for greater resilience in the future.
Self-service chatbot & AI
Working guidelines for how your online systems and software should be used to minimise risk along with strategy for data security activities.
Working guidelines for how your online systems and software should be used to minimise risk along with strategy for data security activities.
Flexible commercial model
With a focus on transparency, you can expect a clear breakdown of costs and benefits, fostering trust and confidence with assured savings
With a focus on transparency, you can expect a clear breakdown of costs and benefits, fostering trust and confidence with assured savings
With some variations, a typical Overflow support infrastructure is organised around the following support tiers:
L1 IT Support
Basic help desk resolutions and service desk delivery
Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.
L2 IT Support
In-depth technical support
Experienced and knowledgeable technicians assess issues and provide solutions for problems that cannot be handled by tier 1 resources.
