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1.break-fix-Jan-27-2022-02-48-41-94-PM

BREAK-FIX SUPPORT

Flexible and tailored 24/7 break-fix service for your Server, Storage, and Network estates

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Break-Fix Support / Any Device Anywhere

Alternative to expensive manufacturer extended warranty support

 

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Providing a cost-effective alternative to manufacturer post-warranty support, we provide a flexible and tailored 24/7 break-fix service for your Server, Storage, and Network estates with global spares, engineer support, and defined SLA to resolve any faults.   

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  • Multi-Vendor support, intelligent monitoring, and discovery 
  • Single point of contact for 24/7 global support 
  • Flexible SLA and term options
  • Operating System-level support
  • Access to Forward Stocking Locations, Spares, and Engineers to support all contracts
  • Risk Assessment to identify which devices can be supported under Break-Fix at no risk

 

Challenges it overcomes

 

1

Improve cost management

Make informed decisions regarding refresh cycles, allowing you to plan CAPEX spending, extend the life of your current infrastructure including any 'End of Life' and 'End of Supported Life' devices.

2

Simplified management

Centralize multiple vendor support contracts into a single contract with one renewal date, allowing for one point of contact for all support calls that can resolve issues across all the infrastructures.

3

Seamless Integration

Smooth Integration with Customer IT teams (one team) and omnichannel communication via phone, email, or customer portal for enhanced IT operations.  

4

Tailored to your needs

Flexibility to work with your business requirements.  Manufacturer support can be rigid and force you to take services you don't need or for a period longer than needed.  Break-Fix support can be tailored to suit your specific business needs.

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Benefits

  • Lower your Cost: Reduce support cost by 40% or more, compared to traditional manufacturer support.
  • Simplify Support Contracts: Unify your support agreements under a single contract with one number to call and one renewal date. 
  • Multilingual: Global service desks allow us to clearly communicate with our customers in their language.
  • Intelligent Monitoring: Proactive actionable monitoring 
  • Extended hardware lifespan: With our Break-Fix support, extend the life of the infrastructure beyond the initial warranty period and take control of when any refresh is needed.
  • Customer Focused: Increase flexibility and access to IT experts without restrictions, managed via a Single Point of Contact.  
  • Best in Class tools: Industry-leading and approved platforms for integration with customers' environments.

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Why Vohkus

  • Significant cost savings using our Break-Fix support
  • Expert advice on hybrid support model, we can help with the right mix for you
  • Global reach, providing spares and engineer support where it is needed
  • Flexible support contracts tailored to customers’ requirements with enhanced SLA and term options
  • Multi-vendor support on one contract and one renewal date

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FIND OUT HOW MUCH MORE YOU COULD SAVE WITH VOHKUS

A comparative quote for Break-fix support will quickly show why Vohkus delivers better value.

  • Cost savings of up to 40% compared with OEM maintenance/support contracts.
  • Multi-vendor support through a single contact number, service desk, and portal.
  • Combine globally dispersed assets onto a single contract with tailored SLAs.
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8.Break-Fix-Support-Any-device-Anywhere

FIND OUT HOW MUCH MORE YOU COULD SAVE WITH VOHKUS

A comparative quote for Break-fix support will quickly show why Vohkus delivers better value.

  • Cost savings of up to 40% compared with OEM maintenance/support contracts.
  • Multi-vendor support through a single contact number, service desk, and portal.
  • Combine globally dispersed assets onto a single contract with tailored SLAs.

Break-Fix Support / Any Device Anywhere