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Resolves the challenge of reducing business downtime and minimising hardware failures.
We know how frustrating it can be when your servers go down, or when you experience other technical difficulties that impact your business operations. That's why we have partnered with leading vendors to provide comprehensive breakfix solutions that are designed to meet the unique needs of the IT industry.
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ESSENTIAL SERVICES
Breakfix Services
Providing a cost-effective alternative to manufacturer post-warranty support, we provide a flexible and tailored 24/7 Breakfix service for your Server, Storage, and Network estates with global spares, engineer support, and defined SLA to resolve any faults.
IMPROVE COST & SIMPLIFY MANAGEMENT
Reduce support cost by 40% or up to 70%, compared to traditional manufacturer support and make informed decisions regarding refresh cycles, allowing you to plan CAPEX spending, extend the life of your current infrastructure including any 'End of Life' and 'End of Supported Life' devices.
SEAMLESS INTEGRATION ANYWHERE IN THE WORLD
Our multilingual global service desks allow us to clearly communicate with our customers in their language, providing smooth "one team" integration and omnichannel correspondence via phone, email, or customer portal for enhanced IT operations.
ONE CONTRACT, ONE FOCUS
Multi-vendor support on one contract and one renewal date gives you the flexibility to work with your business requirements quickly, with enhanced SLA and term options. Manufacturer support can be rigid and force you to take services you don't need or for a period longer than needed, so instead we can help you centralise multiple vendor support contracts and provide one point of contact for all support calls that can resolve issues across all the infrastructures.
Bring together multi-vendor support contracts into one support contract, with one number to call for support and
Intelligent Breakfix & Monitoring
Proactive IT support, combining breakfix maintenance with automated monitoring and issue resolution. This approach aims to minimise downtime, improve uptime, and reduce the cost of IT support by identifying and resolving issues before they impact users.
AI AUTOMATION
Vohkus offers a Breakfix solution with Al and automation built into the solution to provide more uptime via faster problem identification and resolution, often even before the customer is aware of the problem, our automation will create the support ticket and dispatches parts and engineer to resolve the issue, allowing your teams to focus on other important business projects rather than monitoring the systems.
BREAKFIX ENHANCED
We can also provide enhanced contract, incident and IT asset management via a common online portal, with SLAs optimised to meet the specific response and repair requirements for each asset. We also offer associated services like monitoring, while our innovative RESPONSE pre-payment contracts help keep things running.
Key Benefits Of Hardware Breakfix Services
cost-efficient it support
Only pay when something breaks—no monthly fees or long-term contracts. Ideal for businesses looking to control IT spending.
On-Demand Expertise
Access certified technicians when you need them, without maintaining an in-house team. Get fast, professional repairs for all major hardware brands.
Flexible Service Options
Choose the level of support that fits your business needs - from ad-hoc repairs to priority response times and multi-site coverage.
Minimised Downtime
Quick response and efficient repairs help reduce operational disruptions, keeping your business running smoothly.
Scalable for Growing Businesses
Easily scale support as your hardware infrastructure expands. Breakfix services adapt to your evolving IT environment.
No Hidden Costs
Transparent pricing ensures you know exactly what you're paying for. No surprise fees or unnecessary service bundles.
Multi-Vendor Hardware Support
Get service for a wide range of devices—servers, desktops, laptops, printers, and networking equipment - regardless of brand.
Ideal for Stable IT Environments
Perfect for businesses with reliable hardware setups that don’t require constant monitoring or proactive maintenance.
Supports Internal IT Teams
Breakfix services can complement your internal IT staff by handling complex repairs or overflow support during peak times.
Business Continuity Assurance
Even without proactive monitoring, breakfix services help maintain continuity by resolving issues quickly and efficiently.
Breakfix Service Levels
Cost-Efficient IT Support
Only pay when something breaks—no monthly fees or long-term contracts. Ideal for businesses looking to control IT spending.
24 x 7, 4-hour response
Our 24x7, 4-hour response service ensures that your critical IT issues are addressed around the clock. No matter the time of day or night, our team is ready to respond within 4 hours of your initial request. This service is ideal for businesses that require immediate attention to minimise downtime and prevent disruptions.
24 x 7, 4-hour fix
With our 24x7, 4-hour fix service, you'll get more than just a response - we aim to have your technical issue fully resolved within 4 hours, any time of day. This level of service is perfect for businesses that can't afford prolonged downtime and need quick, reliable solutions to maintain business continuity.
24 x 7, 8-hour fix
Our 24x7, 8-hour fix service guarantees that we will have your issue resolved within 8 hours, no matter the time. This is designed for businesses needing around-the-clock support with slightly more flexibility in their resolution time, ensuring your systems are back up and running smoothly within the day.
9 x 5, Next Business Day response
For businesses operating within regular business hours, our 9x5, Next Business Day response service is an excellent option. We will respond to your technical issue by the next business day, providing efficient and professional assistance during regular working hours to minimize downtime without the urgency of 24x7 coverage.
9 x 5, Next Business Day fix
Our 9x5, Next Business Day fix service offers a reliable and efficient solution for non-critical issues. We will resolve your technical problem by the next business day, ensuring minimal disruption to your operations within standard business hours. This service level is ideal for businesses looking for a cost-effective solution for routine IT issues that don't require immediate attention.
Hardware Breakfix
Frequently Asked Questions
What are hardware breakfix services and why are they beneficial?
Hardware breakfix services offer on-demand IT support for physical devices like servers, laptops, and networking equipment. They’re a smart choice for businesses seeking flexibility, cost control, and expert repair without long-term commitments.
Why choose breakfix support over managed services?
Breakfix support is ideal for companies that prefer pay-as-you-go IT solutions. It eliminates recurring fees and gives you access to skilled technicians only when needed—perfect for businesses with stable infrastructure or seasonal demands.
What types of hardware can be repaired under breakfix services?
Breakfix providers typically support a wide range of devices including desktops, servers, printers, routers, and more. This ensures your entire IT environment can be maintained efficiently and affordably.
Is breakfix support reliable for business continuity?
Yes - when delivered by a trusted provider, breakfix services offer fast, dependable repairs that minimise downtime. Many businesses rely on breakfix as a core part of their continuity strategy, especially when paired with internal IT teams.
How cost-effective are breakfix services for growing businesses?
Breakfix is a highly economical solution for startups and SMEs. You only pay when issues arise, making it easier to manage budgets while still accessing professional-grade support when it matters most.
Can breakfix services be tailored to specific business needs?
Absolutely. Leading providers offer customised breakfix packages with flexible SLAs, multi-vendor support, and scalable options—ensuring your business gets the right level of service without overcommitting.
How fast is the response time for breakfix support?
Top-tier breakfix providers offer rapid response times, often within hours. With priority service options and nationwide coverage, your hardware issues can be resolved quickly to keep operations running smoothly.
What are the advantages of breakfix over in-house repairs?
Breakfix services give you access to certified experts, specialised tools, and vendor-backed support, often at a lower cost than maintaining a full-time IT repair team. It’s a smart way to boost efficiency and reduce overhead.
What should I look for in a breakfix service provider?
Choose a provider with:
- High customer satisfaction scores
- Strong partnerships with major tech brands
- Proven expertise across hardware types
- Transparent pricing and flexible contracts
These qualities ensure you get reliable, high-quality service every time.
Why is Vohkus a preferred breakfix support provider in the UK?
Vohkus stands out with one of the highest Net Promoter Scores in the UK, reflecting exceptional customer satisfaction. Their accelerated service delivery, combined with elite partnerships with global tech vendors, makes them a trusted choice for businesses seeking dependable, scalable breakfix support.