Providing a cost-effective alternative to manufacturer post-warranty support, we provide a flexible and tailored 24/7 Break-Fix service for your Server, Storage, and Network estates with global spares, engineer support, and defined SLA to resolve any faults.
Reduce support cost by 40% or more, compared to traditional manufacturer support and make informed decisions regarding refresh cycles, allowing you to plan CAPEX spending, extend the life of your current infrastructure including any 'End of Life' and 'End of Supported Life' devices.
Our multilingual global service desks allow us to clearly communicate with our customers in their language, providing smooth “one team” integration and omnichannel correspondence via phone, email, or customer portal for enhanced IT operations.
Multi-vendor support on one contract and one renewal date gives you the flexibility to work with your business requirements quickly, with enhanced SLA and term options. Manufacturer support can be rigid and force you to take services you don't need or for a period longer than needed, so instead we can help you centralise multiple vendor support contracts and provide one point of contact for all support calls that can resolve issues across all the infrastructures.
Vohkus’ Break-Fix Support approach improves capex control and generates greater ROI by extending IT asset lifecycles well beyond the OEM’s end-of-life (EOL) or end-of-service (EOS) declarations. With Vohkus you’re ensured of support for all issues, even if they apparently fall between individual vendors’ support contracts.
We can also provide enhanced contract, incident and IT asset management via a common online portal, with SLAs optimised to meet the specific response and repair requirements for each asset. We also offer associated services like monitoring, while our innovative RESPONSE pre-payment contracts help keep things running when your IT department is overstretched or does not have the required skills in house.
Digitisation and improved customer support were high on the agenda for one of the world’s leading supply chain management companies in management and contract logistics. Read how we reduced their management and overall support costs by more than 40%.
A comparative quote for Break-Fix support will quickly show why Vohkus delivers better value. We can give you cost savings of up to 40% compared with OEM maintenance/support contracts along with expert advice on extending the life of your infrastructure beyond the initial warranty period and take control of when any refresh is needed.
Call us today or fill out the form and one of our Break-Fix team will be in touch.