BREAKFIX SUPPORT /
ANY DEVICE ANYWHERE
CUT THE COST OF MAINTAINING CURRENT & LEGACY ASSETS WHILE EXTENDING THE LIFESPAN OF YOUR INFRASTRUCTURE
Providing a cost-effective alternative to manufacturer post-warranty support, we provide a flexible and tailored 24/7 Breakfix service for your Server, Storage, and Network estates with global spares, engineer support, and defined SLA to resolve any faults.
Improve cost & Simplify management
Reduce support cost by 40% or up to 70%, compared to traditional manufacturer support and make informed decisions regarding refresh cycles, allowing you to plan CAPEX spending, extend the life of your current infrastructure including any 'End of Life' and 'End of Supported Life' devices.
Seamless Integration anywhere in the world
Our multilingual global service desks allow us to clearly communicate with our customers in their language, providing smooth “one team” integration and omnichannel correspondence via phone, email, or customer portal for enhanced IT operations.
One contract, One focus
Multi-vendor support on one contract and one renewal date gives you the flexibility to work with your business requirements quickly, with enhanced SLA and term options. Manufacturer support can be rigid and force you to take services you don't need or for a period longer than needed, so instead we can help you centralise multiple vendor support contracts and provide one point of contact for all support calls that can resolve issues across all the infrastructures.
BETTER COST MANAGEMENT, SIMPLICITY AND CONTROL
Vohkus’ Breakfix Support approach improves capex control and generates greater ROI by extending IT asset lifecycles well beyond the OEM’s end-of-life (EOL) or end-of-service (EOS) declarations. With Vohkus you’re ensured of support for all issues, even if they apparently fall between individual vendors’ support contracts.
CHASING DEVICE REPAIRS CAN BE A TIME INTENSIVE TASK FOR STAFF, WHILST ALSO IMPACTING PRODUCTIVITY AS EMPLOYEES WAIT FOR THOSE DEVICES TO BE REPAIRED.
GET A TAILORED SERVICE FROM VOHKUS
We can also provide enhanced contract, incident and IT asset management via a common online portal, with SLAs optimised to meet the specific response and repair requirements for each asset. We also offer associated services like monitoring, while our innovative RESPONSE pre-payment contracts help keep things running when your IT department is overstretched or does not have the required skills in house.
BreakFix Support FAQ
What exactly is BreakFix support, and how does it differ from other support models?
When it comes to IT support, there are two distinct approaches: Breakfix and Managed Services. At Vohkus, we specialize in both, understanding that each business has unique needs. The Breakfix model offers the flexibility of on-demand IT assistance. When an issue arises, simply reach out to our expert technicians, and we'll swiftly resolve the problem. With Breakfix, you have the freedom to engage our services as needed to help keep your systems up and running. Unlike Breakfix, Managed Services offer a proactive approach to IT support. With Vohkus as your Managed Services Provider (MSP), we take on the responsibility of continuously monitoring, managing, and securing your IT infrastructure.
HOW CAN BREAKFIX SUPPORT HELP MY BUSINESS SAVE MONEY IN THE LONG RUN?
One significant advantage of opting for Breakfix support is the mitigation of potentially high repair costs in the event of device failures. With our Breakfix support model, you are shielded from the financial burden of repair expenses. Our comprehensive support covers the full costs associated with parts and the expertise of our engineers to swiftly resolve any faults, ensuring minimal downtime and maximum operational efficiency.
In today's business landscape, the availability of IT systems and platforms is paramount. Any downtime or lack of availability can have profound impacts on business operations, translating into tangible monetary consequences. By choosing our Breakfix support, you are not only safeguarding your business against unforeseen repair costs but also ensuring uninterrupted access to critical IT resources essential for your operations.
Is BreakFix support suitable for all types of businesses and IT setups?
Our goal is to assist you in customizing a support strategy that optimizes efficiency for your business. We advocate for a strategic, industry-proven approach by adopting a hybrid support model tailored to your unique needs. With this hybrid approach, we combine the strengths of different support types. This includes utilizing manufacturer support for specific software or licensing requirements, and Breakfix support where constraints are not a factor, offering a cost-effective and efficient alternative. Our dedicated teams closely collaborate with you to understand your business needs and IT infrastructure. This collaboration results in a bespoke hybrid solution that optimally balances manufacturer support and Breakfix services, ensuring the most suitable support level for your operational demands. The core aim of our hybrid support strategy is to enhance operational efficiency while minimizing costs. This approach ensures compliance and seamless integration with software requirements through manufacturer support, while Breakfix support offers swift, responsive solutions without introducing any business risk. In essence, our collaborative process ensures your business benefits from a meticulously designed support mix. Each component serves a specific purpose in meeting your objectives, optimizing operational efficiency, and streamlining costs to align with your budgetary considerations.
How does Vohkus' BreakFix support stand out from other providers?
fVohkus brings years of successful experience to the table, offering tailored services to cover your entire IT infrastructure. As part of our industry recommended hybrid support model, this ensures you receive precisely the right level of support at the most cost-effective rates. In addition, Vohkus introduces an Intelligent Breakfix service, integrating AI and automation. This advanced solution enhances uptime by swiftly identifying and resolving issues, often before they register with the customer. Our automation seamlessly creates support tickets and dispatches necessary parts and engineers to resolve any potential problems. This approach liberates your teams from constant system monitoring, allowing them to focus on vital business projects and initiatives. With Vohkus, rest assured that your IT support is not only efficient but also equipped with cutting-edge technology to optimize your business operations.
What types of hardware and equipment are covered under Vohkus' BreakFix support?
Our Breakfix support extends across a comprehensive array of OEMs, encompassing industry giants such as HPE, CISCO, DELL-EMC, IBM, Oracle, NetApp, Lenovo, Brocade, Juniper, HITACHI, Pure Storage, and more. Whether your needs involve servers, storage solutions, networking equipment, UPS, laptops, desktops, or AV gear, our global support ensures uninterrupted business operations and seamless functionality.
CASE STUDY
DIGITISATION EXPERTISE GOING INTERNATIONAL
Digitisation and improved customer support were high on the agenda for one of the world’s leading supply chain management companies in management and contract logistics. Read how we reduced their management and overall support costs by more than 40%.
FIND OUT HOW MUCH MORE YOU COULD SAVE WITH VOHKUS
A comparative quote for Breakfix support will quickly show why Vohkus delivers better value. We can give you cost savings of up to 70% compared with OEM maintenance/support contracts along with expert advice on extending the life of your infrastructure beyond the initial warranty period and take control of when any refresh is needed.
Call us today or fill out the form and one of our Breakfix team will be in touch.