INTELLIGENT SERVICE OPERATION CENTRE (iSOC)
Plan your next transformation project with the right mix of Advisory, Profession and Managed Services.
Transform your business
Recent changes in environmental and business practices have had a significant impact, with IT increasingly at the centre of business operations, driving innovation and competitive advantage.
While choices for platform deployment are increasing, IT departments are also striving to simplify infrastructure provisioning and management, whilst allowing developers to create new code and applications to drive efficiency and improved customer experience.
Service Overview
Production Operations
Major incident management
Daily Ready for business checks
Improved Mean Time To Resolution (MTTR)
Network Operations
Connectivity / Device Status Monitoring
Network Utilisation & Capacity Monitoring
Managed SDWAN
24/7 Proactive Monitoring
Event management
Incident Triage
Backup and Replication Monitoring
Third Party Coordination
Coordinate with third-party service providers
Mange the hardware & OEMs software support
Security Operations
Permiter, End-Points alerts & threat monitoring
Pen-Test and Vulnerability Remediations
Monitor patch compliance
Assistance with Internal & External Auditing
Datacentre & Cloud Operations
Hardware & System monitoring
Managed Storage Services
Server & Database monitoring
Allow your business to receive enterprise-class Network and Security support
Planning your next transformation project with the right mix of Advisory, Profession and Managed Services coupled with our Vohkus consultancy expertise can help to obtain many benefits including reduced costs, greater resilience, increased efficiencies, better performance, simplified management, and enhanced security.
Challenges it overcomes
The Vohkus ‘intelligent Service Operations Centre’ (iSOC)' is designed to augment and supplement IT departments to help them:
- Manage their cost of operation
- Maintain operational excellence and service availability
- Provide freedom of deploying technologies that otherwise may have been constrained due to skills and resource availability
- Maintain the required security posture
- Ensure governance, regulation, and compliance
Benefits
- 24 x 7 service operations
- 'Single pane of glass' visibility of ITDIMMS of DDR4 on 16 memory channels, delivering up to 2 TB of total memory capacity
- Access to skilled IT specialists
- Highly available systems & better user experience
- Flexible & Transparent commercial model with assured savings
- Simplify Management
- Leverage Cloud scale
- Improve agility, flexibility and performance
Why Vohkus?
Vohkus delivers IT-enabled business solutions and services, and is a trusted technology partner for both private and public sector clients, many of whom operate across the globe.
By concentrating on our clients’ needs and challenges, we keep focused on the end result.
We find better, more inventive, answers to business issues by getting closer to our clients and sharing ideas and knowledge – finding innovative new ways to transform their businesses.
By concentrating on our clients’ needs and challenges, we keep focused on the end result.
We find better, more inventive, answers to business issues by getting closer to our clients and sharing ideas and knowledge – finding innovative new ways to transform their businesses.