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IT Support and Services,

Service management and 
Advanced IT Outsourcing

IT service management assurance is a vital part of the Vohkus experience. Our dedicated teams act like IT support companies, becoming an extension of your in-house IT department.

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Preserving customer loyalty and trust

IT Support and Services

Whether you choose to outsource your IT helpdesk to us or simply need incident management services, clients tell us that Vohkus’ IT services and support exceed the standards of vendors themselves because we’re able to triage problems rapidly across a wider estate.

Our bespoke support contracts, providing the benefits of service management, are great value and ensure your business keeps running. We provide annual or multi-year contracts covering defined estate, hours and response service levels for assets owned or leased by the customer in its own facility.

IT Support and services
Incident Management Services

Incident management services (including hardware maintenance support)

Using Vohkus’ incident management services to diagnose and resolve issues can often be simpler and faster than dealing direct with the manufacturer, especially for complex, inter-dependent environments where the root problem may not lie with what appears to be the most obvious component. These IT technical support services and our hardware maintenance support drives down the cost of remediation or having to maintain specialist resources on-site.

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IMAC (installs, moves, adds, changes)

Consistent and predictable service outcomes with a simple, fixed-price structure to manage desk-side implementation (such as installing or moving PCs and printers).

Warranty

If part of a broader service contracted with Vohkus, we manage the basic level of IT support and services provided by the vendor, whereby items affected by manufacturing or quality issues are replaced free of charge within the warranty period.

Flexible resourcing

Vohkus is able to draw upon a pre-screened pool of fast, reliable, flexible and experienced resources to address skills gaps at times of peak workload. They can perform on-site or remote activities under your direction, helping to keep budgets for implementation and business IT support services under control and ensuring there is always access to expert help when needed.

Service Support

Read some of our clients case studies to see how Vohkus Solutions can boost your business performance

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Learn more about how Vohkus IT solutions can help you and your company save money and get ahead of the competition.