IT Support and Services,
Service management and
Advanced IT Outsourcing
IT service management assurance is a vital part of the Vohkus experience. Our dedicated teams act like IT support companies, becoming an extension of your in-house IT department.
IT Support and Services
Whether you choose to outsource your IT helpdesk to us or simply need incident management services, clients tell us that Vohkus’ IT services and support exceed the standards of vendors themselves because we’re able to triage problems rapidly across a wider estate.
Our bespoke support contracts, providing the benefits of service management, are great value and ensure your business keeps running. We provide annual or multi-year contracts covering defined estate, hours and response service levels for assets owned or leased by the customer in its own facility.
Incident management services (including hardware maintenance support)
Using Vohkus’ incident management services to diagnose and resolve issues can often be simpler and faster than dealing
IMAC (installs, moves, adds, changes)
Consistent and predictable service outcomes with a simple, fixed-price structure to manage desk-side implementation (such as installing or moving PCs and printers).
Warranty
If part of a broader service contracted with Vohkus, we manage the basic level of IT support and services provided by the vendor, whereby items affected by manufacturing or quality issues are replaced free of charge within the warranty period.
Flexible resourcing
Vohkus is able to draw upon a pre-screened pool of fast, reliable, flexible and experienced resources to address skills gaps at times of peak workload. They can perform on-site or remote activities under your direction, helping to keep budgets for implementation and business IT support services under control and ensuring there is always access to expert help when needed.
