Managed IT services
System Admin and Asset Management
Vohkus is an experienced MSP (managed service provider), delivering managed IT solutions and IT support services remotely or onsite for customer helpdesks, workspace and data centre environments (including cloud).
Managed IT Services and Cloud Technology Solutions
As one of the UK’s most experienced managed service providers, our managed IT services and cloud technology solutions proactively identify and resolve issues, implement preventative measures, and support business change. Our ‘fix it first, ask questions later’ culture minimises interruptions to business operations.
With a service such as managed print, you are able to confidently deploy technology with regular servicing, maintenance and support included in a single contract. We provide annual or multi-year contracts covering defined estate, hours and response service levels for assets owned or leased by the customer in its own facility.
MSP service desk
This Vohkus managed service desk provides a central point of contact for customers to raise incidents and requests, rather than having to contact individual vendors directly. Vohkus ‘triages’ the calls and manages them through to closure using its own incident management resource or a vendor/third party, according to contract. Standardised processes make the Vohkus service desk consistent, efficient and reliable.
IT audit and service provider monitoring
Real-time visibility of events, alerts and notifications enables Vohkus to take rapid action to avoid or resolve system issues. Our monitoring toolsets can identify incidents across your estate, enabling availability and performance data to be reported on and reviewed. We carry out regular IT audits to ensure your systems are optimised to drive high performance.
System administration
Incidents and outages can be minimised by outsourcing your system administration to Vohkus. The service provides traditional ‘housekeeping’ and patch management, automated event response and root cause analysis to maximise system availability and performance.
Asset management and disposal
To help you track, maximise the use of, and repurpose IT assets, Vohkus can maintain an accurate catalogue from procurement to disposal. This streamlines service contract management and ensures compliance with disposal regulations.
Capacity planning
To minimise unnecessary spend and avoid performance/availability issues, Vohkus can analyse capacity against future business plans and identify recommended changes to the environment.
