Cyber Security Services

Unprecedented migrations to remote workforces, network changes, new devices, and shortages of resources as a result of the pandemic have resulted in new cyber challenges for businesses.

 

Overflow your excess tickets into the Vohkus Service Desk

 

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OUR SERVICE CAPABILITIES

Meggha is a global provider of managed security, cyber consulting, and compliance services focused on delivering comprehensive solutions to protect our clients from increasingly persistent cyberthreats. Our solutions empower organisations with vigilance and expertise to proactively identify, respond, and remediate cyberattacks and breaches.

MANAGED SIEM END-POINT SECURITY  
CLOUD & PERIMETER SECURITY  
THREAT ADVISORY  
M365 & EMAIL PROTECTION  
ZERO-TRUST NETWORK ACCESS

Customer Service Experts

HOW OUR CYBER SECURITY SERVICES CAN HELP YOU

Minimising cyber threats and expenses shouldn’t undermine the development of a business ready to tackle fresh opportunities and challenges. Embracing a cyber security transformation can mitigate risks, enhance operational resilience, and empower you to confidently embrace the digital realm.

Protect you first

Data-driven defence and detection services that use machine learning and automation to deliver enhanced protection and visibility into potential attacks.  
Attack the attackers with future focused security services
We can help you get ahead of cyber threats, keep your operations running, and strengthen your cyber security for greater resilience in the future.  
Policy compliant

Working guidelines for how your online systems and software should be used to minimise risk along with strategy for data security activities.  
Flexible commercial model

With a focus on transparency, you can expect a clear breakdown of costs and benefits, fostering trust and confidence with assured savings  
WHY PARTNER WITH MEGGHA?

Knowledge of what and how Digital and IT systems must be secured

Round the clock monitoring and resolution

With some variations, a typical Overflow support infrastructure is organised around the following support tiers:

L1 IT Support

Basic help desk resolutions and service desk delivery

Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.

L1

L2 IT Support

In-depth technical support

Experienced and knowledgeable technicians assess issues and provide solutions for problems that cannot be handled by tier 1 resources.

L2

Examples of How We Can Help

Customer Service:

  • Call taking
  • Logging and assignment to client’s IT Department

1st / 2nd Line Service Desk Support:

  • Remote control of user issues
  • User Access
  • Remote hardware and software installation

How does it work?

  • The technicians attempt to replicate problems and define root causes using product designs, code, or specifications.
  • Once a cause is identified, the company decides whether to create a new fix, depending on the cause of the problem.
  • New fixes are documented for use by Tier 1 and Tier 2 personnel.
  • The technicians attempt to replicate problems and define root causes using product designs, code, or specifications.
  • Once a cause is identified, the company decides whether to create a new fix, depending on the cause of the problem.
  • New fixes are documented for use by Tier 1 and Tier 2 personnel.
  • Identify the predicted monthly call volumes, Min 3 month term
  • Vohkus receives PO for the 3-month committed volumes
  • On receipt of PO client onboarding document sent to partner or client to complete
  • Vohkus receive completed form from partner/client and is passed to service delivery
  • SDM will contact you to confirm receipt and onboard within 24hours (subject to demand)
  • Welcome Pack sent to partner/client
  • Service goes live, monthly activity report provided

From outsourced cloud infrastructures to eProcurement, managed IT solutions, and IT support services, we’ve got a strong track record of driving down operating costs and creating more efficient ways of working.

Vohkus' IT Support Benefits

Cost Reduction in training and employing additional staff  
Improved end user experience  
Faster turnaround on tickets  
8am – 6pm cover  
Seamless integration

Customer Service Experts

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WANT TO TALK TO AN EXPERT?

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