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X Series

Cloud Communication Software

Communications fuel the speed of your business. It’s time to turbo charge them with X Series.

 

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82% of customers won’t return after a bad experience

In today’s hyper-competitive business environment, an outstanding customer experience is the key to continued loyalty, referrals and repeat business. 82% of customers will leave a company after a single bad experience — and those same customers are willing to pay a premium to get exceptional customer service.

 

Don’t be a statistic

X Series integrates call centre and unified communications technology on a global, cloud-based platform, giving you the control to provide customised customer service that sets you apart from competitors.

 

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Engagement is: Connection, Context and Collaboration

X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

 

Integrated Communications

X2 provides your employees with:

  • One-click from chat to voice to video meetings
  • Company-wide team messaging
  • HD video conferencing with screen sharing
  • Integration with CRM & business applications

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Smarter Global Engagement

X4 includes X2 capabilities plus:

  • Unlimited global calling for UC across 47 countries
  • Supervisor & service quality analytics
  • Streamline call handling with Switchboard Pro

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Speed to Resolution

X6 includes X4 capabilities plus:

  • 4,000 minutes per concurrent agent
  • Voice-focused contact centre
  • One click subject matter expert access
  • Customer engagement analytics
  • Customisable wallboards/dashboards

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Customer Experience Transformation

X8 includes X6 capabilities plus:

  • Integrate voice, email, webchat and social
  • Advanced speech and interaction analytics
  • Predictive outbound campaigns
  • Quality, collaborative performance management

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Next Steps?

Contact our 8x8 cloud communications specialist to learn how your business can benefit today.

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Next Steps?

Contact our 8x8 cloud communications specialist to learn how your business can benefit today.